Mooiatti FAQ

Sure, feel free to use your own mother tongue.Mooiatti translates your languages using the latest machine translation engine like Google Translation, Deepl, etc.The customer in target market will be able to read your contents in their mother languages.

You can always reach out Mooiatti via hello@mooiatti.com.Considering the characteristics of the items,we also strongly recommend you to have a video chat.Feel free to set-up meeting using the link below.‍https://meetings-eu1.hubspot.com/meetings/ian-kim

The currency policy of Mooiatti is to use the major currency of the partner and customer.If you are the reseller or creator in EU, EURO (€) is the primary currency.‍

Yes, Mooiatti is a KvK registered company and has an office in Rotterdam, The Netherlands.To facilitate the delivery and customer support, Mooiatti has an office or business partner in each market.The beauty of Mooiatti marketplace is that Mooiatti helps you focus on your area like collection and local delivery.Exporting, customs clearance, last mile delivery, handling currency are all managed by Mooiatti.

When your item is sold, purchase order and packing slip are automatically sent to you.To upload your invoice, visit mooiatti.me and go to the menu of "SALES".Each order record of the sales list, you can find the upload button next to packing slip.Once uploading your invoice is done, your sales is automatically set as "payable" on Mooiatti's end.

Yes, it is required to arrange a video meeting with Mooiatti when you are new to Mooiatti.If you are already registered partner, no need to arrange a video chat. Simply sending an email to hello@mooiatti.com.

After confirmation of the delivery to the designated warehouse in Holland, the amount of sales (€ after deduction of commission) will be sent in 17 days.

Packing is turned out to be very important factor in terms of trust and repeated orders. All user experiences start from unboxing and the better packing means the more chance of sales in the future. First thing first, please pay extra attention to cleaning up the surface. And then dust cover to protect the product during the long transportation and add the humidity absorber inside. On top of the dust protect, use bubble wrap or equivalent protecting material.

The most important thing for long-term sales is to establish good impression to the customers. It may take some time but once established you have more chances of stable sales. With your first collections, we recommend you to pay extra attention in terms of quality. For instance, newly upholstered items will have more attention and less chance of complaints. Mooiatti also provides tailor made advice for your collections or artworks. It doesn't limit to the product itself. Trends analysis and customised marketing are the tools we share with our valuable partners.

Once the upload is done by the partner, Mooiatti performs the following jobs. 1) Review the product information, 2) Translate the description, 3) Automatically generates the metadataAll the tasks above are done by Mooiatti Automation Module.When the localisation of the product details and generation of meta data are done, all the information is published into the Mooiatti shopping mall.